Terms of Service

1. What we provide

The Call Capture System is a subscription service for local service businesses. It includes:

• Missed-call text-back. Anyone you can't answer gets a text within 60 seconds, so the job stays yours.
• Call tracking and live dashboard. See every call, where it came from, and what's working.
• A website built for calls. Loads in under a second, tap-to-call on every page, emergency service shown at the top.
• Google Business Profile optimization. Done carefully so it doesn't pause your ads.
• Review engine. Automatic review requests after every job, to close the gap with the top companies nearby.
• Unlimited changes. Request anything through your portal. Done within 48 hours.
• Hosting, security and backups. Hosting, SSL, security updates and daily backups.
• Your Lost Calls Report (bonus). After-hours call test, Maps ranking across your city, review gap and mobile speed score.
• LSA migration check (bonus). We export your Local Services Ads history and check your setup before Google moves your account.
• Monthly “calls captured” report (bonus). Real numbers, with spam and wrong numbers not counted as leads.

The values shown on our website describe what each part would cost if bought separately. They are not separate charges. We aim to improve calls and visibility for your business, but we do not guarantee a specific number of calls, rankings, reviews or revenue.

2. Price, billing and payment

The monthly plan costs $297 per month and the annual plan costs $2,970 per year, both billed in advance. A one-time setup fee of $497 applies unless we have waived it in writing or on our website at the time you sign up. Payments are processed by Stripe; we do not store your full card details. Subscriptions renew automatically at the end of each billing period until you cancel. If a payment fails we will let you know and may pause services until it is resolved. We will give you at least 30 days' notice of any price change before it applies to you.

3. Cancellation, refunds and guarantees

You can cancel at any time with one message. Our 30-day money-back guarantee, the 60-second promise, the 48-hour promise and how annual plans are refunded are set out in our Refund & Cancellation Policy, which forms part of these terms.

4. You own everything

Your domain, your website (its content, design and files), your Google Business Profile and your tracking numbers belong to you. Where we register or hold any of them on your behalf, we hold them for you and will transfer them to you, or to anyone you name, when you ask or when you cancel. We will not withhold them for any reason, including an unpaid balance. We may keep general tools, templates and know-how we use for all clients, but not anything specific to your business.

5. Your responsibilities

• Give us accurate information about your business and access to the accounts we need (for example your Google Business Profile).
• Make sure the content you give us, such as photos, logos and claims about your services, is yours to use and is truthful.
• Use the text-back and review tools only to reply to people who contacted you or who were your customers, and follow the laws that apply to business texting, including honoring opt-out requests.
• Tell your customers about call tracking or recording where the law requires it.

6. Text messages and calls

Missed-call text-back sends a text from your business's tracking number to people who called it. Review requests are sent to your customers after a job. Message and data rates may apply to recipients. Anyone can reply STOP to stop messages or HELP for help, and we honor opt-outs automatically. Message delivery depends on phone carriers, and we are not responsible for carrier delays or filtering.

7. Third-party services

Our service relies on third parties such as Google, phone and texting providers, hosting providers and Stripe. Their own terms apply to their services, and we are not responsible for changes they make, including Google ranking or advertising policy changes, though we will work with you to respond to them.

8. Limitation of liability

To the extent the law allows, our total liability for any claim relating to our services is limited to the amount you paid us in the 12 months before the claim. We are not liable for lost profits, lost jobs or indirect damages. Nothing in these terms limits liability that cannot be limited by law.

9. Ending the service

You can end the service at any time as described above. We can end it with 30 days' written notice, or immediately if you use the service unlawfully or for spam. Either way, sections 4 and 8 continue to apply, and we hand over everything you own.

10. Changes and governing law

We may update these terms. We will post the new version here with a new effective date and, for active clients, email you at least 30 days before material changes apply. These terms are governed by the laws of the State of Minnesota, USA.