Refund & Cancellation Policy

Pricing

• Monthly plan: $297 per month, billed in advance each month.
• Annual plan: $2,970 per year, billed in advance (2 months free compared with monthly billing).
• Setup fee: $497, one time. The setup fee is currently waived for businesses that start this month.

All prices are in U.S. dollars and exclude any applicable sales tax.

Cancel anytime

There is no long-term contract. You can cancel at any time by sending one message to hello@bookedupstudio.com. We confirm the cancellation in writing within one business day. On the monthly plan, cancellation takes effect at the end of the billing month you are in and you will not be charged again.

30-day money-back guarantee

If you cancel within 30 days of your first payment, we refund everything you have paid us, including any setup fee and, on the annual plan, the full annual payment. No questions asked.

Annual plan after the first 30 days

You can cancel an annual plan at any time. We refund the unused full months. The months you have already used are charged at the regular monthly price of $297, so the refund is the annual payment minus $297 for each month used, including the month you cancel in. If that amount is zero or less, no refund is due.

The 60-second promise

When missed-call text-back is active, every missed call to your tracking number from a number that can receive text messages gets a text back within 60 seconds. If our system logs show a qualifying missed call that did not get a text within 60 seconds, that month's subscription fee is free: we refund it, or credit it to your next bill if you prefer.

The promise does not cover calls from numbers that cannot receive texts (for example most landlines), blocked or hidden numbers, numbers that have opted out by replying STOP, calls we identify as spam, or delays caused by phone carriers or outages outside our control.

The 48-hour promise

Change requests sent through your client portal are completed within 48 hours of the request, counted from when we have everything we need from you to make the change. If we miss that window, that month's subscription fee is free, refunded or credited as above. The promise covers changes to the website and services included in your plan; new features or projects outside the plan are quoted separately.

How to claim a refund or free month

Email hello@bookedupstudio.com with your business name and what happened. We reply within one business day and issue approved refunds to your original payment method within 5 business days. Your bank may take a few more days to show it.

What you keep when you leave

When you cancel, you keep your domain, your website, your Google Business Profile and your tracking numbers. We transfer them to you, and we transfer the tracking numbers to the phone provider you choose. Third-party fees that are not part of our service, such as domain renewals after you leave, become your responsibility.