Privacy Policy

Information we collect

• When you contact us or book a call: your name, business name, email, phone number and anything you tell us.
• When you use the assistant on our website: the messages you type. They are sent to our AI provider (Anthropic) to generate a reply. Please don't enter sensitive personal information.
• When you become a client: billing details (processed by Stripe; we never see or store your full card number), access to accounts you share with us, and your business content.
• When someone calls or texts a client's tracking number: the caller's phone number, the time and length of the call, where the call came from (for example the website or Google profile), and text messages exchanged. We process this on behalf of our client, who decides how it is used.
• Automatically: basic technical data such as your browser type and pages visited, used to keep the site working and secure.

How we use it

• To provide, run and improve our services, including call tracking, missed-call text-back, review requests and reporting.
• To reply to you, schedule calls, send invoices and give support.
• To keep our services secure and meet legal obligations.

We do not sell personal information.

Text messaging

Mobile phone numbers and text message consent collected through our services are never shared with or sold to third parties or affiliates for their marketing purposes. Texts are sent only to reply to someone who called a business, or to a business's own customers after a job. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help; opt-outs are honored automatically.

Who we share it with

Only with service providers that help us run our services, under agreements that limit their use of the data: payment processing (Stripe), phone and texting providers, website hosting, email and scheduling tools, and our AI provider for the website assistant. We may also share information when the law requires it or to protect our rights.

How long we keep it

We keep client and call data for as long as the client uses our services and for a reasonable period afterwards for records and legal requirements. When a client leaves, we hand over their data and delete our copies on request, except what we must keep by law.

Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop contacting you, by emailing hello@bookedupstudio.com. If you called or texted one of our clients, you can also contact that business directly. Depending on where you live, you may have additional rights under state privacy laws, and we will honor them.

Security

We use reasonable safeguards, including encrypted connections (SSL), access controls and daily backups. No system is perfectly secure, but we work to protect your information.

Children

Our services are for businesses and are not directed to children under 13.

Changes

We will post any changes to this policy here with a new effective date.